Customer Care

Shipping & Delivery

Orders are shipped same day or next day via USPS with delivery service within 2 to 3 business days to the continental USA.

Privacy & Security

This privacy policy lets you know what information we collect, how we may share that information, and your choices regarding the sharing of your information.  

 Personal Information

  • We may collect personal information such as your contact, billing and shipping information. We may also collect demographic information.
  • We collect information regarding your interactions with our Web sites using cookies.

Your Choices

You may choose to:

  • Stop receiving e-mail, direct mail, phone and mobile marketing communications.
  • Update and correct your personal information.

 Uses of Information

  • Simplyaddwater does not sell, rent or trade your personal information to third parties.
  • We use information about you to fulfill your requests, administer various programs, provide services, and for other business purposes.
  • Your personal information may be shared with current or future simplyaddwater entities or subsidiaries. We may also use the information you provide to send you marketing communications.
  • Simplyaddwater values our relationship with our customers and we are committed to responsible information-handling practices.

Our Privacy Commitment to Our Customers

We value the relationship we have with our customers and are committed to responsible information-handling practices. We take great care in safeguarding your personal information and in complying with all applicable federal and state privacy laws and our own internal standards and best practices.

Simplyaddwater follow these privacy principles both online and offline in the collection, use, security and sharing of customer information:

  • NOTICE. When we ask for your personal information, we will tell you why we need it and what we will do with it.
  • CHOICE. When we contact you for marketing purposes, we will let you know how to remove your name from future marketing efforts.
  • SECURITY. We will use reasonable security measures to protect the personal information we receive from you

Return Policy & Customer Satisfaction Guarantee

We strive for 100% customer satisfaction. If you have any concerns, please contact us so we can resolve any issue you may have. We accept returns within 30 days of the date of purchase in accordance with our refund policy. If you decide to return items that you purchased, please call or email us for a return material authorization number. You are responsible to pay for shipping the product back to us. We advise you to make sure you package your return properly, so it arrives to us undamaged. Please note that items returned to us for refund, must be returned unused and unopened.

For your convenience, prior to opening products purchased on your order, please try our SucraDrops product with the travel size sample bottle included with your order. The travel size sample bottle is yours to keep. In this manner, if you are not satisfied with our SucraDrops product, you can return the unused and unopened items for a full money back refund.

Placing & Viewing Orders

Orders are processed same day or next business day, and shipped via USPS. You can check on any of your orders by logging into your account. This is the easiest and fastest way to get the most current information regarding your order. An order summary page will provide you with detailed information about your current or past orders. If your order has not been processed you may modify or cancel your order from this page.

If you don’t feel comfortable ordering products online? No problem! we accept orders over the phone. To order by phone, please call us at 1-469-248-5046 during our customer service hours.

Payment Types

We accept Visa, Mastercard, Discover, American Express, and PayPal

 How To Contact Us

If you have questions about simplyaddwater’s Privacy Policy, contact us by:





Simply Add Water USA LLC

P.O. Box 796813

Dallas , TX  75379-6813